FatPirate Casino - O jogador afirma que o seu pagamento foi atrasado.

Unfortunately, I am experiencing serious issues with the withdrawal process.

I have won approximately €10,000, but despite multiple attempts, I have not been able to receive my funds.

Here are the pending withdrawals:

September 1st: 5,000 NOK to a bank account – still under review

September 5th: 4,800 NOK to a bank account via Revolut – still under review

September 9th: 3,760 NOK to an Ethereum wallet – still under review

I have contacted customer support 7–8 times, but each time I receive the same generic response:

"We are currently experiencing a high volume of transactions, and delays may occur."

In addition, I have submitted my KYC documents twice via email, yet my account remains unverified.

When I ask about verification, I am told that it is "not necessary at this time."

Even when I proactively offered to complete KYC verification through live chat, I was informed that no verification is currently required. When I specifically asked whether KYC verification was not mandatory for processing withdrawals, the response was a clear "No."

It is possible that smaller withdrawals may be processed without requiring KYC verification.

So far, the total amount of my withdrawal requests is approximately 14,000 NOK.

However, I assume that once I reach a certain threshold, verification will become mandatory.

For this reason, I thought it would be wise to complete the KYC process in advance — however, the casino has refused to initiate it.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

I waited before replying to give FatPirate a bit more time.

I chatted with customer support yesterday at 9:00 PM and received the following response:

Customer Support:

Hello, welcome to Customer Support Service.

Me: It's now been a little over 14 days since I requested a withdrawal.

It still says "under review."

How much longer will it take?

CS: After consulting with the relevant department, we can confirm that your withdrawal will be processed and released as soon as possible.

You will receive a notification via email once the process is completed.

Please note that, according to our terms and conditions, sections 6 and 16, the company may delay processing to perform identity checks, even if documentation has not yet been requested.

As of today, September 16, my withdrawal still hasn't been approved.

So far, things have unfortunately not gone very well. :(

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I created my account at FatPirate on August 26, 2025.

On August 27, I submitted a withdrawal request of 5,000 NOK, which was subsequently cancelled on August 29.

Since then, I have submitted three additional withdrawal requests. However, all of them remain listed as "under review."

To date, I have not had a single successful withdrawal from my account.

For clarification, I have not used any bonuses. I have only played using the funds I personally deposited.

Short Update.

I logged into FatPirate yesterday and spoke with customer support again.

They gave me pretty much the same response as before — that they're working on it and that the payment will be made soon.

It's now been 22 days.

Also, my VIP level has been stuck at 59% for several weeks, despite playing quite a lot during this time.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear FatPirate Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Thank you, Dominika, and hello Romi :)

As of today, September 22nd, no payments have been received from Fatpirate.

I hope that everything will be resolved now that we have established contact with a representative from Fatpirate.

Thank you very much for your assistance.

Dear MrFrogman,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

FatPirate team.

Dear MrFrogman,

We are pleased to inform you that your previous pending withdrawals has been successfully processed, and the funds were dispatched from our end on September 25, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed.

Our team wishes you all the best for your future activities!

Kind regards, 

FatPirate team.

Thank you, FatPirate Casino, for the update.

Dear user,

Please let us know whenever you receive the money.

Thank you in advance.

Respectfully,

Romi

I deliberately waited a bit before replying.

I’ve received my payout of 13,560 NOK.

And I also received two additional withdrawals today — 4,900 and 4,700 NOK

It took a little time, but now everything is sorted out.

Thank you, CasinoGuru. And thanks to FatPirate.

Thank you for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru