FeliceBet Casino - O jogador acredita que o seu pagamento foi atrasado.

For almost two weeks now, they keep telling me to wait... I even had to send them a notarized copy of my driver's license and selfies with my driver's license and ID card.

They refuse to pay out €5000!

Seit fast 2 wochen wird immer wieder gesagt ich soll warten... sogar eine notariel beglaubigte führerschein kopie habe ich denen schicken müssen und selfies mit führerschein und personalausweis.

5000€ wollen die nicht auszahlen!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Marcin2519,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Marcin2519,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, there's nothing new to report at the moment.

I wrote again today and asked for a timeframe for when the payment would finally be processed.

I also wrote that these "please be patient" messages are no longer sufficient for me.

Let's see what they answer this time.

I bet it will be the same "please be patient" message as always...

Leider gibt es im Moment nichts neues.

Ich habe heute erneut geschrieben und um eine Zeitangabe gebeten wann die Auszahlung endlich bearbeitet wird.

Ich habe auch geschrieben das mir diese "bitte haben sie Geduld" Nachrichten nicht mehr ausreichen.

Mal sehen was die diesesmal antworten.

Ich wette das wird genau die gleiche "bitte haben sie Geduld" Nachricht sein wie immer...

I received the money today. Thank you.

Ich habe das Geld heute erhalten. Danke

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marcin2519,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila