FEZbet Casino - A desistência do jogador foi adiada.

I've initiated a withdrawal from Fezbet on the 30th of July 2026 and I still haven't received the amount. They didn't approve the payment, the status was still under review ~4 weeks later (not payment processor or bank issue). I contacted them about it at least 6-8 times and they said that the payment team is notified/they will process it. They didn't.

I cancelled it and initiated a new bank transfer withdrawal on the 26th of August because I thought they might be having an issue with debit/credit card withdrawals, but they still didn't process the new withdrawal request either. This is unacceptable, their ToS states 2-3-5 working day processing.

My account is not under review or verification, they simply don't process it for some reason.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification at this casino, or at least submitted any identity documents for the verification of your account?
• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

- Yes, I have withdrawn funds before.

- Yes, I'm verified on Fezbet

- I played slots.

- The winnings were from a bonus that was successfully wagered

Thank you for your reply.

Please forward me a link to or a screenshot of the bonus you activated and played with.

Which games did you play while your bonus was active?

Did you contact the casino's customer support to ask about the delay in processing your withdrawal? If so, what response did you receive? Please forward me the communication between you and the casino regarding this issue at veronika.f@casino.guru.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear LAZZ,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika