FEZbet Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello, on January 21st, I placed a bet on a tennis match and won $400. Initially, everything seemed fine—I requested a withdrawal, and according to the betting site (FEZBET), the process was supposed to take up to 3 business days. However, this has not happened, and 8 days have passed without my payment being processed. I've contacted them, and all they do is send a generic response saying they're experiencing delays and that the finance department is handling my case. I will attach information on everything I've mentioned so you can verify the details of the situation.

PS: The balance shown in the screenshot I included in the photos is displayed in euros, which is why it shows 384.93, approximately equivalent to 400 US dollars.

Hola, el día 21 de enero aposté un partido de Tennis y me gané 400$ lo cual por el principio todo bien, hice mi retiro y según la casa de apuestas (FEZBET) el retiro podría durar 3 días hábiles, y eso nunca se cumplió ya que han pasado 8 días y no me han pagado, les escribo y lo único que hacen es mandarme un texto donde dicen que están retrasados con los pagos y que el departamento de finanzas se está encargando de llevar el caso. Voy a anexar información de todo lo que les comenté para que puedan verificar la realidad del asunsto.

PD: el saldo del capture que puse en las fotos está reflejado en euros y y por eso dice 384.93 que son al rededor de 400 dólares estadounidenses.

Dear Danielkassar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, time is up, I need you to intervene, I still haven't been paid.

Hola ya se acabó el tiempo, necesito que intervengan, aún no me pagan

Dear Danielkassar,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No I have not received the money, every day I get the same answer

No no he recibido el dinero, todos los días recibo la misma respuesta

I look forward to finding out how you can help me. Thank you very much.

Espero la manera en la que puedan ayudarme muchas gracias.

I need help, Fezbet doesn't want to pay me, it's been 15 days and they haven't even answered my email, the last time they did was on January 31st. Every day I get the same answer, and I don't know for sure how long they can really keep me in this problem, I only bet and won, it seems like I don't even have the right to collect my money.

Necesito que me ayuden, Fezbet no quiere pagarme, son 15 dias y ya ni me contestan el correo electrónico, la última vez que lo hicieron fue el día 31 de enero. Todos los días recibo la misma respuesta, y a ciencia cierta no sé cuánto tiempo realmente puedan tenerme en este problema, yo solo aposté y gané, pareciera que ni siquiera tengo derechos para cobrar mi dinero

Dear Danielkassar,

Can you please advise if your account is fully verified and if yes, since when exactly?

Additionally, did you accumulate your winnings with real money or an active bonus?

Looking forward to hearing from you.

Regards,

Nick

Hello, it is not verified, I was never asked for verification, and my earnings are with real money, with no bonuses.

Hola no está verificada, no me pidieron la verificación nunca, y mis ganancias son con dinero real, con ningún bono.

Thank you Danielkassar for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Danielkassar,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a FEZbet Casino representative to join this conversation and participate in resolving this complaint.

Dear FEZbet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Dear all,

Thank you for your patience!

Please be informed that the withdrawal in question has been paid out on 10th of February.

We hope this helps resolve the case.

Best regards,

Fezbet team

Hello Danielkassar,

Could you confirm that you have received the withdrawal from the casino?

I'll be awaiting your reply.

Dear Danielkassar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.