Flagman Casino - A retirada do jogador está atrasada.

At first, they told me my withdrawal would be sent within 2 hours. I waited, and then they said on live chat that the withdrawal would take 72 hours. They also told me that, even though I have the highest rank in the casino, I would only have to wait 2 hours for the withdrawal, but then they suddenly postponed it to 72 hours. I think it's an absolute disgrace. This is 100% a scam to keep gambling and lose all your money.

I was told that I was fully verified and had sent everything. Then they said that they had to wait 72 hours and check something for 4 days???? What do you want to check for 4 days? Absolutely outrageous. I'm asking you to put pressure on them to pay me my money.

Best regards

Zuerst war es das sie mir sagten das meine Auszahlung innerhalb 2 stunden geschickt wird habe ich abgewartet und dann hieß es auf dem live chat die auszahlung wird doch 72 stunden dauern. Sie haben mir noch gesagt obwohl ich den höhsten Rang habe im Casino werde ich für die Auszahlung nur 2 Stunden warten müssen aber sie haben aufeinmal es auf 72 stunden verschoben das ich eine absolute Frechheit von denen. Das ist 100% eine Masche um weiterzuspielen und die Gelder alle zu verpsielen.

mir wurde gesagt das ich vollständig verifiziert wurde und alles geschickt habe dann hieß es mit den 72 stunden wartezeit das sie noch was zu prüfen müssen 4 tage???? was willst du da 4 tage prüfen. absolute frechheit ich bitte sie ihnen druck zu machen um mir mein geld auszuzahlen.

Mit freundlichen Grüßen

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear markamkr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina