Flagman Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello, this casino does not withdraw my winnings, they are conducting some kind of check. My account is verified, all payment methods were confirmed through chat support. Please help me solve this problem.

P.S. My country is determined incorrectly, mine is not Ukraine, but Russia

Приветствую, данное казино не выводит мой выигрыш, проводят какую-то проверку. Мой аккаунт верифицированный, все платежные средства подтверждал через чат поддержку. Прошу помочь в решении данной проблемы.

P.S. неправильно определяется моя страна, у меня не Украина, а Россия

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello dear Dominica, I would like to clarify once again that I am a player from Russia, not from Ukraine.

yes my profile is fully verified

For some reason, the casino has a daily withdrawal limit of 500,000 rubles per day

If they can't withdraw winnings in the amount of 50,000 rubles, then what kind of 500,000 rubles can we talk about???

I don't have any limits set.

Do I understand correctly that with such a policy I can lose as much as I want in this casino, but I have no right to receive my winnings??

Здравствуйте уважаемая Доминика, уточняю еще раз, я игрок из России, не из Украины.

да мой профиль полностью верифицированный

у казино почему-то суточный лимит на вывод обозначен суммой в 500000 рублей в сутки

если они не могут вывести выигрыш в сумму 50000 рублей, то каких 500000 рублей может идти речь???

У меня никаких лимитов не установлено

я правильно понимаю, что с такой политикой я могу сколько угодно проигрывать в этом казино, но получить выигрыш я не в праве??

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika