FlashDash Casino - A retirada do jogador foi adiada por tempo indeterminado.

Hello, unfortunately I encountered this casino flash dash, for almost a week now they have not withdrawn money and have not verified the account, in support they write that my withdrawal went to some special department and the payment will be delayed for an indefinite period, on the site it is indicated that the payment is on average from several minutes to 24 hours, but not in my case, I have repeatedly asked specifically why the withdrawal is not made, there is still no answer, only we understand your emotions and so on, we are trying and all that, but in fact there is no shift, there were no violations on my part, I took a bonus on the first deposit and played it back without violating the maximum allowed bet, on weekends the withdrawal is not made, please help to understand the situation.

Здравствуйте,к сожалению столкнулся с этим казино flash dash ,уже практически неделю не выводят деньги и не верифицируют аккаунт,в поддержке пишут что мой вывод попал в какой то спец отдел и выплата затянется на не определенный срок,на сайте указано что выплата в среднем от нескольких минут до 24 часов,но не в моем случае,просил неоднократно конкретно из-за чего вывод не производится,ответа так и нет, только мы понимаем ваши эмоции и прочее мы стараемся и все прочее,но по факту сдвига никакого, нарушений с моей стороны не было,брал бонус на первый депозит и отыграл его не нарушая максимально допустимой ставки,в выходные вывод не производится, пожалуйста помогите разобраться в ситуации.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Did the casino ask for any documents required for verification?
• Could you please share with me your communication with the casino regarding the delay and investigation by the casino's special department? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hello everyone, this is what they write once again

Всем здравствуйте,вот что они пишут в очередной раз

Thanks for your reply.

• Did the casino process your payout since your last post?

Please let me know.

Hello, no, everything is unchanged, there are still no payments.

Здравствуйте , нет все без изменений выплаты до сих пор нет.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Barbora (barbora.p@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite FlashDash Casino representative to join this conversation.

Dear FlashDash Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player,

We are extending the timer once again, as we would like to explore additional ways to establish contact with the casino. Please don’t hesitate to keep us updated if there are any new developments on your side in the meantime.

Thank you for your patience.

Best regards,

Barbora

Dear Player,

Thank you very much for your patience. Please note that I am already in contact with the FlashDash Casino team via email regarding your case. As soon as I receive any new information or clarification from their side, I will update you here immediately.

I understand this delay is frustrating, and I truly appreciate your cooperation while we continue working on this matter.

Best regards,

Barbora

Dear Dimrus777,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dimrus777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Barbora