FortuneJack Casino - Jogador solicita encerramento permanente da conta.

This is one of the worst casinos where I have played online slots so far.

I've deposited several thousand USD, every game round is a smash hit, regardless of the provider, regardless of the game, the platform is simply killing it, the people

I have prayed several times that the company that operates my gaming account with PlayWave SRL would ban me for life, preventing me from ever losing money there again.

Despite receiving confirmation from the scammers via email,

Nevertheless, I can still unlock my gaming account and continue to lose money here at this fraudulent company.

I request that Guru Casino help the company to permanently block my gaming account without the possibility of me playing here again.

Because I can lock it, but then I can unlock it again.

Please connect with the fraudulent company.

This company is ruining me

I deposited so much and didn't even get 50 times the profit; that shouldn't be happening in reality.

Normally I would have to sue the platform

das ist einer der schlechte casino wo ich bis jetzt onlineslot gespielt habe

ich habe meher tausen usdt eingezahlt jede spielrunde hebt ab egal welche anbiter egal welche spiel ein fach rasiert das platform die menschen

ich habe mehre mal gebetet dass das Unternehmer das mein spielkonto bei das Frima von PlayWave SRL betriebenn als lebenlang sperren ohne die möglichkeit das ich wieder hier jegendwann geld verlieren kann

trotzem bestätigung von die betrüger habe ich per email erhalten

troztem kann ich weiter mein spielkonto entsperren und weiter geld hier bei das betrügerische frima verlieren

ich bitte das gurucasino weiter helfen das die firma mein spielkonto für immer sperren ohne die möglichkeit das ich wieder hier spielen darf

weil ich sperren aber dann kann ich wieder entsperren

bitte setzten in verbinden mit das betrügerische firma

die firma mach mir kaputt

so viel habe ich eingezahlt und nicht mal 50 fach gewinn das darf nicht in realität seit

normal muss ich anklagen das Platform

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila

My game account is now blocked.

Thank you for your help

jetzt ist mein spielkonto gesperrt

danke für eure hilfe

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru