Frumzi Casino - A retirada do jogador está atrasada.

Good evening, I have been waiting for a week now, specifically since 31/3, for a withdrawal of 200€ from the casino in question. However, I see no action, nor even a response to the emails I have sent them. I notice that other individuals are also having issues with this particular casino and I am worried that I won't receive my money. Is there a chance I might not get it back?

Thank you for your time.

Καλησπέρα, περιμένω εδώ και μια εβδομάδα, συγκεκριμένα από τις 31/3, μια ανάληψη στα 200€ από το εν λόγω καζίνο, ωστόσο δε βλέπω καμία κίνηση, ούτε καν απάντηση στα εμαιλ που τους έχω στείλει. Βλέπω ότι και άλλα άτομα αντιμετωπίζουν προβλήματα με το συγκεκριμένο καζίνο και ανησυχώ ότι δεν θα παραλάβω τα χρήματα μου. Υπάρχει περίπτωση να μην τα πάρω πίσω;

Ευχαριστώ για το χρόνο σας

Hello effimian97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning Nick, thanks for the prompt response to my message.

I haven't done verification because I wasn't asked, and my money was acquired without any bonus.

I have sent them 2 emails (Wednesday 3/4 and Saturday 6/4) and have also received several automated live chat messages which are standard and just tell me it is a delay..

Καλημέρα Nick, ευχαριστώ για την άμεση ανταπόκριση στο μήνυμα μου.

Δεν έχω κάνει επαλήθευση διότι δεν μου ζητήθηκε, ενώ τα χρηματα μου αποκτήθηκαν χωρίς κάποιο μπόνους.

Τους έχω στείλει 2 εμαιλ (Τετάρτη 3/4 και Σάββατο 6/4) ενώ έχω λάβει και πολλά αυτοματοποιημενες μηνύματα στο live chat που είναι τυποποιημένα και απλώς μου λένε ότι πρόκειται για καθυστέρηση..

Update, my money was credited today, everything is fine!

Update, σήμερα πιστωθηκαν τα λεφτά μου όποτε όλα καλά!

Dear effimian97,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru