Frumzi Casino - O jogador acredita que o seu pagamento foi atrasado.

I won €3500 and requested a withdrawal of €500 on June 28, 2026, then another €500 on July 2, 2026, and then yet another €500 on July 2, 2026. I still have €2000 remaining in my balance and have been waiting for over a week, even though it should only take 3 business days! Please help me! I'm very worried because my friend also didn't receive his €500 for over a month last time, and in the end, he canceled the withdrawal and gambled it all away!

Ich habe 3500€ gewonnen und am 28.6.2026 die abhebung von 500€ beantragt und dann wieder 500€ am 02.07.2026 dann noch mal 500€ am 2.07.2026 habe noch 2000 € Rest Guthaben warte nun mehr als eine Woche obwohl es nur 3 Werktage dauern sollte !!! Bitte helfen sie mir !! Ich habe sehr große Bedenken da mein Freund letztes Mal auch seine 500€ über 1 Monat nicht bekommen hat um m Ende hat er die abhebung abgebrochen und alles verspielt!!!!

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Dear Edu2308,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Edu2308,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Edu2308,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru