Funbet Casino - O jogador acredita que o seu pagamento foi atrasado.

I requested a withdrawal of €500 over a week ago, more specifically I requested a withdrawal on 08/02 and another on 08/03, both for €500 and I still don't have my funds. The only thing the casino does are automatic responses saying that everything is ok with the checks and that within "hours" I would have the funds in my account, but those hours turn into days and then weeks, it's a total lack of respect, it seems they are betting to get you to cancel the request and start all over again, or to get you to play again with your winnings and never be able to withdraw anything. As you can see in the prints I attach to this complaint, they have been saying for several days now that everything is already verified and that I would have my funds at any moment, which is clearly not true, because so far I have not received a single cent.

He solicitado un retiro de 500€ ya hace mas de 1 semana, mas precisamente he solicitado un retiro el dia 02/08 y otro el 03/08, amboas de 500€ y todavia no tengo mis fondos, el casino lo unico que hace son las respuestas automaticas diciendo que esta todo ok con las comprobaciones y que dentro de "horas" ya tendria los fondos en mi cuenta, pero esas horas pasan a ser dias y luego semanas, es un descaso total, parece que hacen a puestas para que canceles la solicitud y empiezes todo otra vez, o para que vuelves a jugar con tus ganancias y nunca consigas retirar nada. Como pueden el los prints que adjunto a esta reclamacion, ya llevan varios dias diciendo que ya esta todo verificado y que a cualquier momento tendria mis fondos, lo que claramente no es verdad, pues hasta ahora no he recibido ningun solo centimo.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

There is no KYC check, the casino itself informs me that everything is ok with the certifications and that I am in the payment queue and that it would not take more than a few hours, but those hours are almost a week ago.

No hay ninguna comprobación KYC, el proprio casino me informa que esta todo ok con las certificaciones y que estoy en la cola de pago y que no tardaria mas que algunas horas, pero esas horas ya haces casi 1 semana

Let's see if it's true, how long will that "promptness" take?

A ver si es verdad, cuanto tardará esa "prontitud"

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika