Galactic Wins Casino - A retirada do jogador está atrasada.

I started playing at the casino by making deposits through PIX

When I go to make my first withdrawal, my surprise does not appear as an option to withdraw by PIX.

The website has a News on how to do it by pix. But it is impossible

https://www.galaxyno.com/pt/news/symbol-drops-slot-games

There is no option of the type of transfer desired and as informed on the casino page. I contacted via chat. They sent me an email asking for documents and so on. I sent but did not receive my money until this moment. They accept the deposit as PIX which is an immediate transfer. Then when I request my withdrawal for the same type of pix transfer. I just don't know when I'll get my money.

Comecei a jogar no casino efetuando depósitos pelo PIX

Quando vou fazer minha primeira retirada minha surpresa não aparece opção de retirada por PIX.

O site tem uma News sobre como fazer por pix. Mas é impossível

https://www.galaxyno.com/pt/news/symbol-drops-slot-games

Não tem opção do tipo de transferência desejada e como informado na página do casino. Entrei em contato pelo chat. Me enviaram um e-mail pedindo documentos e etc. Mandei mas não recebi meu dinheiro até esse momento. Eles aceitam o depósito como PIX que é uma transferência imediata. Aí quando solicitar o meu saque pelo mesmo tipo de transferência pix. Simplesmente não sei quando é se terei meu dinheiro.

Hello TiagoSantos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galaxyno Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I followed what it says on the link page I sent.

Real money bet balance.

Eu segui oq esta dizendo na página do link que enviei.

Saldo de aposta com dinheiro real.

Thank you TiagoSantos for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick