Gamblezen Casino - A retirada do jogador foi adiada.

I won €1,500 on June 25, 2025, and submitted a withdrawal request for €500 that day. On July 2, 2025, this was approved according to KYC and confirmed to me. I'm attaching the email. The funds were supposedly paid out, but they didn't appear until five days later. To this day, nothing has been visible. I also used the chat every day and kept receiving the same messages.

I also received the attached email on 2 July

ich habe am 25.06.2025 1500 eur gewonnen und habe an diesem Tag eine Auszahlungsanfrage in Höhe von 500 eur gestellt. Am 2.7.25 wurde dies laut KYC genehmigt und mir zugesichert. Email füge ich bei. Die Gelder wurden angeblich ausgezahlt aber erst nach 5 Tagen sichtbar. Bis heute ist nichts sichtbar. Ich war auch jeden Tag im Chat und habe mir immer wieder die selben Texte abgeholt.

Die anliegende Email habe ich auch schon am 2.7. bekommen

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblezen Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful payouts prior to the incident?
• Did you achieve your winnings with the help of a bonus?
• Could you please share with me screenshots of what it looks like when accessing your payout history in your player's profile currently?
• Have you requested a payout of the remaining 1000€? Were the payouts processed?
• Could you please share with me your communication with the casino regarding the delay in your payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, *****!

Thank you for your message and for providing all the details regarding your withdrawal.

We have carefully reviewed your case, and unfortunately, the payout, did not successfully reach your bank account. The funds were returned to your gaming account, and your full balance of €1,500 is now available there.

To proceed, we kindly ask you to submit a new withdrawal request, either to a different IBAN or by choosing an alternative payment method available in your account.

This will allow us to process your withdrawal smoothly.

Thank you for your understanding, and we apologize for the inconvenience caused.

Best regards,

Gamblezen Casino

Dear snubbi1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Guru, I received my first payout last Thursday. I've requested another payout. Now I'm waiting. Thank you for your help.

MFG ****

Hallo Guru ich habe am Donnerstag letzter Woche die 1. Auszahlung bekommen. Eine weitere Auszahlung wurde von mir gestellt.Nun warte ich ab. Vielen Dank für Eure Hilfe.

MFG ****

Thank you very much for the update from both parties. We will keep this complaint open until you confirm your remaining withdrawal has been successful. Please keep me informed about any further developments.

After the casino processes your withdrawals successfully, you have the option to mark the complaint as resolved via a dedicated button found in the complaint thread.

Thank you very much for your help; perhaps this all overlapped. The casino has now paid all outstanding amounts on time and without any problems.

Vielen Dank für Eure Hilfe vielleicht hat sich das alles überschnitten. Das casino hat mittlerweile alle offenen Gelder pünktlich und problemlos bezahlt.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear snubbi1980,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas