Gamblezen Casino - A verificação KYC do jogador está atrasada.

I'm having trouble with the KVC address verification. After my ID card wasn't accepted, I applied for a registration certificate from the city and uploaded it today. The automatic verification process stopped after 5 minutes with an error message. Bank card and bank statement are OK, but not the official registration certificate – strange.

Habe Probleme mit der kvc Verifizierung Adresse. Nachdem der Personalausweis nicht akzeptiert wurde, habe ich eine Meldebescheinigung bei die Stadt beantragt, heute hochgeladen, die automatische Überprüfung, macht nach 5 min dicht mit Fehler. Bankkarte Kontoauszug OK bloß nicht die offizielle Meldebescheinigung komisch

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblezen Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made sure the document you provided wasn't cropped? (entire document was visible)
• Did you provide the document in the correct format?
• Could you please share with me your communication with the casino regarding verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear snooky42857,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas