Gamdom Casino - Os ganhos do jogador foram confiscados.

Hi, I was playing on Gamdom when, out of the blue, they restricted my account and wouldn’t let me withdraw until I’d completed verification—so far, so good. I completed the verification, and after a day I received an email saying I could withdraw my balance. I logged into my account, but the withdrawal was still blocked, so I contacted support and they asked me to wait. Later, when I logged into my account to check if the withdrawal had been released, I noticed that they had confiscated my winnings and only released the amount I had deposited, and then they banned my account. Please, could you help me get that confiscated balance back?

Ola, estava jogando pela gamdom até que do nada ela me limitou, e não deixou eu sacar enquanto não tivesse feito a verificação, até aí tudo bem. Realizei minha verificação, depois de um dia recebi o e-mail dizendo que eu poderia sacar meu saldo. Entrei na conta e o saque ainda estava bloqueado, chamei o suporte e pediram pra eu aguardar. Mais tarde quando entrei na conta para verificar se o saque estava liberado, notei que eles haviam confiscado meus ganhos e liberado apenas o saque do valor que foi depositado, e em seguida baniram minha conta. Por favor poderiam meu ajudar a reaver esse saldo confiscado ?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, Tomas. I placed bets for 2 or 3 days on Gamdom; my bets were on live games and sports betting. I didn’t use any bonuses. I found out that my account was going to be blocked right after I spoke with live chat. I withdrew only the amount I had deposited, and Gamdom confiscated my winnings. I’ll send you the chat logs.

Olá Tomas. Apostei por 2 ou 3 dias pela Gamdom, minhas apostas foram em jogos ao vivo e apostas esportivas. Não usei nenhum bônus. Eu fiquei sabendo que minha conta iria ser bloqueada logo após eu falar com o chat, realizei o saque apenas do depósito, e meu lucro a gamdom confiscou. Irei lhe enviar as conversas.

Thanks for your reply and the information provided via email

• Could you please specify which live games you have played in the casino?
• Was your player's account verified?

Please let me know.

Hi, yes, my account has been fully verified. If I'm not mistaken, I played blackjack and a few slot machines.

Ola, sim a minha conta foi totalmente verificada. Se não me engano eu joguei Black Jack e alguns caça-níquel

Dear Rosana55,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Gamdom Casino representative to join this conversation.

Dear Gamdom Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rosana55,

I have just received a response from Gamdom Casino regarding your complaint, and we are now in contact with their representative to look into what happened.

I will update you here once I have more information. Thank you for your patience in the meantime.

Dear Rosana55,

Just a quick update: I’m still in contact with Gamdom Casino regarding your case and have asked them for some additional information so we can properly review the situation.

I’ll update you here as soon as I have more information. Thank you for your patience in the meantime.

Good afternoon, how are you? I'll be waiting for this case to be resolved. Thank you very much, ☺️

Boa tarde, tudo bem estarei aguardando a resolução desse caso, muito obrigada , ☺️

Dear Rosana55,

Just a quick update from me. I’m still in contact with Gamdom and we’re going through some additional details regarding the reason for the confiscation.

I’ve asked them for some further information so I can properly review everything before reaching a decision on your complaint. I’m currently waiting for their response.

I’ll keep you updated here as soon as I hear back. Thank you for your patience.