GG.BET Casino - A conta do jogador foi encerrada.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GG.BET Casino

Please allow me to ask you a few questions so I can better understand the situation.

• Would you be able to provide the file of the document you submitted to the case during the verification process?
• When did you register in the casino, and when did you start the verification process?
• Have you accumulated your winnings with the help of a bonus?
• Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear LukasB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the detailed explanation.

• How did you submit the documents to the casino, and which format of the documents did you use?
• Which types of documents, other than a driver's licence, have you used?
• Is there any evidence of your balance being positive? Would you be able to provide evidence?

Looking forward to your reply.

Good morning,

As I mentioned, unfortunately I don't remember the exact list of documents I used for verification.

Regarding the document format, I don't exactly understand your question - I simply took a picture of the documents with my mobile phone and sent them in that format.

At the same time, I do not understand your request to provide evidence of a positive balance on my account. As I have already informed you, I am currently unable to log into the account at all, and therefore I am unable to take any statements or screenshots from it.

Best regards,

Luke

Badura

Dobrý den,

jak už jsem zmiňoval, přesný seznam dokumentů, které jsem k ověření použil, si bohužel nepamatuji.

Co se týče formátu dokumentů, nerozumím přesně vaší otázce – doklady jsem jednoduše vyfotil svým mobilním telefonem a v této podobě odeslal.

Zároveň nerozumím vaší žádosti o poskytnutí důkazů o kladném zůstatku na mém kontě. Jak jsem vás již informoval, k účtu se momentálně nemohu vůbec přihlásit, a nemám tedy možnost z něj jakékoliv výpisy nebo screenshoty pořídit.

S pozdravem,

Lukáš

Badura

Thanks for your reply.

Kindly provide the files you submitted to the casino during the verification process to me for review.

Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear LukasB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru