GG.BET Casino - As tentativas de retirada do jogador são disfuncionais.

Hello, I'm trying to make a withdrawal on the Ggbet website, but when I click the "withdraw" button, the window closes automatically. I have tried it on more than three browsers, and the same thing happens on all of them. The "support" button on your website does not work; it does not redirect me to anything nor does it open any help chat. I can't find any way to contact support.

My account is verified, and I can make deposits.

Hola, estoy tratando de realizar un retiro en el sitio web de Ggbet pero al momento de dar clic en el botón "retiro" el cuadro se cierra automáticamente, ya lo he intentado en mas de 3 navegadores, y en todos pasa lo mismo, el botón de "asistencia" en su página web no sirve, no me redirige a nada ni me abre algún chat de ayuda. No encuentro forma de comunicarme con soporte.

Tengo mi cuenta verificada y si puedo realizar depósitos.

Dear noone21,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Have you tried contacting the casino via support@gg.bet?

Could you please specify how long have you been experiencing difficulties with your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

I was able to contact support and they helped me complete the required information, now I will try to make a withdrawal and I will tell you how it goes.

Hola,

Pude contactar con el soporte y me ayudaron a completar la información requerida, ahora intentaré realizar un retiro y les cuento como me va.

Thank you very much for your reply. Please let me know when you submit your withdrawal request. Also kindly bear in mind that usually, we recommend players wait up to 14 days for the winnings to appear in their bank account.

Dear noone21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.