Glitchspin Casino - O encerramento da conta do jogador está atrasado.

Hello

I've played in this casino and i contact multiple times live chat and also via email in order to close my account.Ive contacted also vip manager but my account still opens.Ive made ab one time week break because this is the only solution in order to close the account but is temporary.Yesterday i spent around 500 there again. This is not acceptable so many times I told them that i have addiction issue and casino remains silence.

Could you do something about that?

Thanks

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glitchspin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling addiction? Please share the information with timestamps if available, to my email at tomas@casino.guru

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a self-exclusion request via email at support@glitchspin.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Glitchspin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

My account is open also I've sent to you the emails I've sent with the communication asking about closing my account.

Thanks

Hello Zgirk,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

According to the response from the casino, your account was closed on 21/1/2026.

Is this accurate?

Please let me know.

Yes the account now closed

Thanks for the update.

In your initial post, you wrote:

Yesterday i spent around 500 there again.

I went over the communication you shared with me, and the only evidence so far that you informed the casino about your gambling addiction comes from January 13th.

Have you saved any previous communication where you disclosed your addiction to the casino? Would you be able to share it with me?

Did you make any deposits to the casino after January 13th?

My email is tomas@casino.guru

Please let me know.

I've made a request via chat but i didn't have a screenshot. The communication via email was about closure multiple times as you can see and they keep offered me bonus.After contacted you my account was blocked but i cannot accept that while i was asking about closure casino ignore me offering bonus and unfortunately keep deposit and lost money.No rg policy

Thanks

Thanks for your reply.

Without evidence of informing the casino regarding your gambling issues prior to depositing, we are unable to conclude the casino was obligated to protect you, and cannot ask for a refund of your deposited money. Since you confirmed your account was closed as a result of the new self-exclusion request, there is little we can accomplish without further evidence.

If you happen to recover any evidence that would let us conclude the casino should have protected you earlier, please share it with me; otherwise, the complaint will be closed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zgirk,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas