Goldbet Casino - O jogador está enfrentando dificuldades de retirada.

The first two withdrawals from the account of a small amount were without any problems. Now I want to withdraw 1000 euros, that is 23000 CZK, and they don't want to pay me. Only in cryptocurrency and with the requirement that they must submit the request. I deposited via a bank account and I want to withdraw to a bank account with the requirement that I submit the request myself. And they say that it won't work for a long time now. Only via not and via cryptocurrency. But before the transfer to the account failed. Can you help me? Please, I was desperate

Prvni dva vybery z uctu nizke castky byly bez problemu. Nyni chci vybrat 1000 euro tedy 23000kc a nechteji mi to vyplatit. Pouze v kryptomene a s tim ze pozadavek musi podat oni. Vkladala sem pres bankovni ucet a chci vyplatit na bankovni ucet s tim ze si pozadavek zadam sama. A pry mi to ted dlouho nepujde. Jen pres ne a pres kryptomenu. Ale predtim prevod na ucet sel. pomuzete mi? prosim jsem zoufala 

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Goldbet casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

•  Could you please clarify when exactly you requested the withdrawal? 
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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Dear jsnopkova598,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru