Golden Star Casino - A verificação da conta do jogador está atrasada.

Hello,

I'm supposed to have my account verified at the casino.

I uploaded my passport several times and meticulously adhered to the requirements.

Nevertheless, the casino claims that I did not upload "real" photos and refuses to confirm and therefore pay out my balance.

Please help me solve this.

Hallo,

ich soll mein Konto beim Casino bestätigen lassen.

Dazu habe ich mehrfach meinen Reisepass hochgeladen und penibelst auf die Anforderungen geachtet.

Trotzdem behauptet das Casino, ich hätte keine "echten" Fotos hochgeladen und vereweigert die Bestätigung und damit Auszahlung meines Guthabens.

Bitte helfen Sie mir, das zu lösen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Star Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which documents the casino approved and which it didn't?
• Have you provided photos in good lighting conditions without cropping?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas