Golden Star Casino - Os ganhos do jogador em jogos promocionais foram anulados.

By making a deposit of 100 euros I received another 100 as a bonus and while there is a term that says that first the real money is used and after the money bonuses I managed to make 7000 in the first 20 euros. My casino confiscated the money because they said I should play with a bet of 1 euro I was playing with more. But the money never reached less than 100 euros so that I could play with money from the bonus despite that and while there is a term that says that I use the real money first my casino confiscated my money

κανοντας καταθεση 100 ευρω ελαβα αλλα 100 ως μπονους και ενω υπαρχει ορος που λεει πως πρωτα χρησιμοποιουνται τα αληθινα λεφτα και μετα τα μπονους λεφτα εγω στα πρωτα 20 ευρω καταφερα να τα κανω 7000.το καζινο μου κατεσχεσε τα λεφτα επειδη ειπαν πως θα επρεπε να παιζω με πονταρισμα 1 ευρω εγω επαιζα με παραπανω.Ποτε ομως τα λεφτα δεν εφτασαν κατω απο 100 ευρω ωστε να παιζω με λεφτα απ το μπονους παρολα αυτα και ενω υπαρχει ορος που λεει πως πρωτα χρησιμοποιω τα αληθινα λεφτα το καζινο μου κατεσχεσε τα λεφτα

Dear elenamast,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked the General Bonus T&Cs (https://goldenstar-casino.com/bonus-terms-and-conditions) and this is what I found:

"Limitation of the maximum bet while wagering is EUR 1 / USD 1 / AUD 1.5 / CAD 1.5 / NOK 10 / PLN 4 / NZD 1.5 / CZK 25 / ZAR 15 / JPY 120 / KZT 425 / KRW 1,300 / 0,00015 BTC."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I can do to support your case at this time. The bonus rules apply from the moment you activate it and it doesn’t matter whether you paly with a real or bonus money first.  I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Kristina

but from the moment that there is this serum with the maximum bet I can not understand why below there is also a serum that first I play my real money

απο την στιγμη ομωσ που υπαρχει αυτοσ ο οροσ με το μεγιστο πονταρισμα δεν μπορω να καταλαβω γιατι πιο κατω υπαρχει και οροσ οτι πρωτα παιζω τα αλιθηνα μου λεφτα

Please also read the term 1.14 in the general terms. This is the reason why I started playing with a bigger bet

Παρακαλώ διαβάστε και τον όρο 1.14 στους γενικούς ορους.Αυτος είναι και ο λόγος που ξεκίνησα να παίζω με μεγαλύτερο πονταρισμα

As I explained in my previous message, the bonus rules are applied from the moment you activate the bonus. When you start playing, the maximum bet rule has to be followed regardless of whether you start betting with the deposited amount or the bonus amount.

I am sorry, but if you are aware of breaching the maximum allowed bet, there is nothing I can do for you.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.