Goldspin Casino - Os ganhos do jogador foram confiscados.

Dear Casino Team, I have dealt with the team 5-6 times now. I deposited 90 euros and won 450 euros with those 90 euros. Now they don't want to pay me the money and said the verification data was not sufficient. Even though I submitted it every time as they asked. Not a trustworthy site!

Liebes Casino Team, ich habe mich nun seit 5-6 Malen mit dem Team auseinandergesetzt. Ich hatte 90 Euro eingezahlt gehabt und habe mit diesen 90 Euro 450 Euro gewonnen. Nun wollen sie mir das Geld nicht auszahlen und sagten die Verifizierungs Daten würden nicht ausreichen. Obwohl ich jedes Mal sie so eingereicht hatte, wie sie es verlangt haben. Keine vertrauenswürdige Seite!

Hello tnx94k4whs,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldspin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I had now submitted everything they had requested and had already made the request 6 times. As I said, I uploaded my bank statement and my details for the withdrawal. I also uploaded the deposit professionally. The verification process has been running for 2 weeks. I have already spoken to the casino several times and the last time was 3 days ago.

ich hatte nun alles was sie gefordert hatten eingereicht und hatte auch schon 6 mal die Anforderung gestellt. Ich habe wie gesagt mein Kontoauszug hochgeladen und meine Daten für die Auszahlung. Die Einzahlung hab ich auch professionell hochgeladen. Der Verifizierungs Prozess läuft schon seit 2 Wochen. Ich habe mit dem Casino mich schon etliche Male ausgetauscht und das letze Mal vor 3 Tagen.

Dear tnx94k4whs,

I hope you're doing well.

Would you be able to forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

Dear tnx94k4whs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.