Good Day 4 Play Casino - O pedido de saque do jogador foi cancelado devido a atraso na verificação da documentação.

Hello

This casino refuses to verify my documents, and all my emails are being ignored. In the live chat, I'm immediately met with an AI, and it takes forever to speak to a human. They just tell me to wait for an email. On July 18th, I won €800 at this casino using a deposit bonus, which I successfully completed. Only after I made a withdrawal did I receive an email asking me to upload two more documents, which I did. I had even uploaded the other documents on July 16th so my account could be verified immediately. It was supposed to be reviewed within 24 hours. To this day, not a single document has been checked, and the withdrawal was canceled. I've contacted them multiple times, but they're ignoring all my emails. I have a bad feeling about this because the casino calls itself Gdfplay, but their website and chat always say Good Day 4 Play. Something's not right here. Without them verifying my documents, I can't withdraw any winnings, as they keep being rejected. Can you help me?

Hallo

Dieses Casino möchte meine Dokumente nicht prüfen,alle meine Emails werden auch ignoriert. Im Livechat kommt erst mal eine ki, ewig dauert es bis man mal mit einem Mensch sprechen kann. Man bekommt nur gesagt ich solle auf eine email warten. Ich habe am 18.7 in diesem Casino mit einem Einzahlungsbonus 800 Euro gewonnen, den ich erfolgreich abgeschlossen habe. Erst nachdem ich eine Auszahlung vorgenommen hatte, kam eine email das ich noch 2 weitere Dokumente hochladen sollte. Was ich auch tat. Die anderen hatte ich sogar schon am 16.7. hochgeladen, damit mein konto gleich verifiziert wird. Sollte innerhalb 24 std geprüft werden. Bis heute wurde noch kein einziges Dokument geprüft, Die Auszahlung wurde auch storniert. Ich habe schon mehrmals hin geschrieben, aber sie ignorieren alle meine Emails. Ich habe kein gutes Gefühl, denn das Casino nennt sich Gdfplay aber auf ihrer seite und im chat steht immer Good Day 4 Play. Irgendwas stimmt hier nicht. Ohne das sie meine Dokumente prüfen kann ich nicht auszahlen, denn diese werden immer storniert. Könnt ihr mir helfen?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Which bonus have you activated and played with?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas