Good Day 4 Play Casino - Os ganhos do jogador foram confiscados.

I made several deposits here last night and also used the bonus offers that were listed under the "My Bonuses" section.

If it mentions bonuses, then I assume I can use them.

I then tried to make a withdrawal at 5:11, which was cancelled and my winnings were deleted!

I don't see why I should, since I already played through the bonus with my deposited money and now I get nothing because I used too many bonuses in a row. But if they're listed under "my bonuses," you naturally assume you can use them.

I want my winnings, especially since I played through the bonus according to their terms and conditions and also deposited my own money.

This is not good, as it (the cancellation and annulment of my winnings) is now causing me other problems as well.

Habe letzte Nacht mehrmals hier eingezahlt und auch die Bonusangebote genutzt, die unter der Rubrik meine Boni standen.

Wenn da Boni drin stehen,bdann gehe ich auch davon aus diese nutzen zu können.

Habe dann um 5:11 eine Auszahlung tätigen wollen, welche annulliert wurde und meine Gewinne gelöscht!

Sehe das nicht ein, da ich immerhin den Bonus mit meinem eingezahlten Geld durchgespielt hatte und jetzt bekomme ich nichts da ich zuviele Boni hintereinander genutzt habeaber, wenn die unter dem Punkt "meine Boni" stehen geht man auch davon aus das man diese nutzen kann"

Ich möchte meine Gewinne haben, vor allem da ich den Bonus zu deren Bedingungen und Gunsten durchgespielt habe und außerdem mit meinem Geld eingezahlt hatte.

Das ist nicht schön, da ich dadurch (Gewinnlöschung und Annullierung) jetzt auch anderweitig Probleme habe

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Good Day 4 Play Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that each of the 6 bonuses the casino refers to in their response to you was a deposit bonus?
• Was your account verified successfully?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas