GrandWin Casino - A conta do jogador permanece ativa após os pedidos de encerramento.

I have informed the casino several times that I am a gambling addict and therefore wish to close my account. Instead, I have been receiving a constant stream of new offers and free spins for weeks. My account has not been deleted. I have never experienced this with any other casino.

Ich habe dem Casino mehrmals mitgeteilt, dass ich spielsüchtig bin und deshalb mein Konto schließen möchte.Ich bekomme stattdessen seit Wochen ständig neue Angebote und Freespins gutgeschrieben.Mein Konto wird nicht gelöscht.Das habe ich noch bei keinem Casino erlebt

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear larblum,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

To better understand the situation, please answer the following questions.

• First, could you please provide the link to the casino?
• When and how did you first request an account closure (email or live chat)?
• Do you still have access to your account?
• Please forward the complete email threads of all your account closure requests, along with the casino's replies. Please do not send screenshots, but the original, uncropped email messages instead. My email is jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean