Gransino Casino - A conta do jogador foi encerrada.

Hi, I won some slots and, after a few days, my casino account was blocked. As a result, I can no longer log in to withdraw my funds. My requested withdrawal was sent, but I still haven't received my remaining balance.

Salve, ho ottenuto alcune vincite alle slot e, dopo qualche giorno, il mio conto del casino è stato bloccato. Di conseguenza, non riesco più ad accedere per prelevare i fondi. Mi è stato inviato il prelievo richiesto però non ho ancora ricevuto il mio saldo residuo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gransino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you passed account verification? Which documents were you asked to provide during the process?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas