GreatWin Casino - A desistência do jogador está atrasada.

Dear Casino Guru Team,

I hereby submit a complaint about GreatWin Casino.

I requested a withdrawal of €166 eight days ago, but I still haven't received my money. I've contacted the casino's customer service several times, but my withdrawal issue remains unresolved, and I haven't received a satisfactory explanation for the long delay.

I would also like to mention that I am a VIP member at GreatWin Casino. Therefore, I am particularly disappointed with how my request is being handled. In my opinion, a VIP customer should not have to wait 8 days for a withdrawal of just €166, especially without a clear and satisfactory explanation.

I consider this long waiting time inappropriate and therefore request your support in clarifying and resolving this problem.

Of course, I am ready to provide you with all the necessary information and evidence, including screenshots of my withdrawal request and my communication with the casino.

I request your assistance so that GreatWin Casino processes my outstanding withdrawal as quickly as possible and pays me the €166.

Thank you in advance for your support.

Best regards

Zsolt M***

Sehr geehrtes Casino Guru Team,

hiermit möchte ich eine Beschwerde über das GreatWin Casino einreichen.

Ich habe bereits vor 8 Tagen eine Auszahlung in Höhe von 166 € beantragt, aber bis heute habe ich mein Geld nicht erhalten. Ich habe mich bereits mehrmals an den Kundenservice des Casinos gewandt, jedoch wurde mein Auszahlungsproblem bisher nicht gelöst und ich habe keine zufriedenstellende Erklärung für die lange Verzögerung erhalten.

Ich möchte außerdem erwähnen, dass ich VIP-Mitglied bei GreatWin Casino bin. Daher bin ich besonders enttäuscht darüber, wie mein Anliegen behandelt wird. Meiner Meinung nach sollte ein VIP-Kunde nicht 8 Tage auf eine Auszahlung von lediglich 166 € warten müssen, insbesondere ohne eine klare und zufriedenstellende Erklärung.

Ich halte diese lange Wartezeit für unangemessen und bitte Sie daher um Ihre Unterstützung bei der Klärung und Lösung dieses Problems.

Selbstverständlich bin ich bereit, Ihnen alle notwendigen Informationen und Nachweise zur Verfügung zu stellen, einschließlich Screenshots meiner Auszahlungsanfrage und meiner Kommunikation mit dem Casino.

Ich bitte Sie um Ihre Hilfe, damit GreatWin Casino meine ausstehende Auszahlung schnellstmöglich bearbeitet und mir die 166 € auszahlt.

Vielen Dank im Voraus für Ihre Unterstützung.

Mit freundlichen Grüßen

Zsolt M***

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Dear Moky,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Kristina,

Thank you for your reply.

I would like to inform you that my withdrawal request has now been processed and the amount has been successfully paid out.

Thank you so much for your support and help.

Best regards

Moky

Liebe Kristina,

vielen Dank für Ihre Antwort.

Ich möchte Ihnen mitteilen, dass meine Auszahlungsanfrage inzwischen bearbeitet wurde und der Betrag erfolgreich ausgezahlt wurde.

Vielen Dank für Ihre Unterstützung und Ihre Hilfe.

Mit freundlichen Grüßen

Moky

Dear Moky,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru