Green Luck Casino - A retirada do jogador foi adiada.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Green Luck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The withdrawal was requested using the same deposit method.

It the bonus fully converted screenshots are available .

Es wurde mit mit der selben Einzahlung Methode auch die Auszahlung angefordert .

Es der Bonus vollständig umgewandelt Screenshots sind vorhanden .

The withdrawal was requested using the same deposit method.

It the bonus fully converted screenshots are available .

Es wurde mit mit der selben Einzahlung Methode auch die Auszahlung angefordert .

Es der Bonus vollständig umgewandelt Screenshots sind vorhanden .

Thank you very much for your reply! Have you already made any successful withdrawals before? Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I sent it to them. Have they seen it?

Including text that the casino requested me via live chat to submit my documents, which I did 40 hours ago and which are still being reviewed.

Hab ich ihnen zugeschickt. Haben sie es gesehen?

Inklusive Text das jetzt vom Casino per Live Chat die Aufforderung kam meine Dokumente einzureichen das vor 40Std geschah die sind immer noch in der Überprüfung .

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello CasinoBoy1904,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Green Luck Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear CasinoBoy1904,

Thank you for reaching out to us.

We are sorry to hear about your disappointment and frustration.

Please be assured that we do our best in order to find a solution.

Regarding your withdrawal limit: Please be informed that you find information about limits in our terms and conditions. The limits are depending on your account level and unfortunately cannot be changed.

Your account is currently in the process of verification.

Please be informed that your new uploaded document was forwarded for review with priority.

We will contact you as soon as possible with further information.

As soon as your account was successfully verified your withdrawal requests will be processed promptly.

We thank you for your understanding.

Kind regards,

GreenLuck Casino Team

I am at a loss for words .

I sent them all my bank statements and credit card statements.

For the desired period .

Mir fehlen die Worte .

Hab ihnen meine ganzen Kontoauszüge und Kreditkarten Abgerechnungen zukommen lassen .

Für den gewünschten Zeitraum .

Dear Green Luck Casino,

Could you please confirm whether you have received the documents submitted by the player and let us know if they are sufficient to complete the verification process? I hope we can work towards a successful resolution of this complaint soon.

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear CasinoBoy1904,

We are happy to inform you that your account has been successfully verified.

We can see that you placed withdrawal requests. Please be informed that it may take up to 3 working days in order to finalize your payment. We will do our best to proceed with the finalization as soon as possible.

Thank you for your cooperation and patience.

Kind regards,

GreenLuck Casino Team

Dear CasinoBoy1904,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Two payouts of 500 euros have been made and of course, as expected, after this payout absolutely nothing happens.

Payout requirements

25.09 and 26.09 and payment completed on 26.09

26,27, and 28.09 Withdrawal Requirements

And of course it is pending again.

Zwei Auszahlung jetzt 500Euro sind Erfolgt und natürlich nach diesem Auszahlung passiert natürlich wie vermutet absolut nichts.

Auszahlung Anforderungen

25.09 und 26.09 und am 26.09 Auszahlung abgeschlossen

26,27, und 28.09 Auszahlung Anforderungen

Und steht natürlich wieder aus .

Dear CasinoBoy1904,

We are happy to inform you that all of your pending withdrawal requests have been complete.

We thank you for your cooperation.

Please don't hesitate to contact us in case of further questions.

Kind regards,

GreenLuck Casino Team

Dear CasinoBoy1904,

Could you please confirm receipt of your withdrawals?

Thank you in advance.

Best regards,

Attila G.

Yes, I confirm receipt of the withdrawal. There are three more withdrawals pending, and once those are completed, there will be 16 more withdrawals until I receive all the money.

Thanks in advance for your effort

On both sides.

Best regards

Ja ich bestätige den Eingang der Abhebung. Es sind jetzt weitere drei Abhebung im Auftrag geben und wenn die wieder abgeschlossen sind folgen noch 16weitere Abhebung bis ich das ganze Geld erhalten habe.

Danke schonmal für die mühe

An beiden Seiten.

Mit freundlichen Grüßen

Dear CasinoBoy1904,

Thank you for your reply.

Please be informed that your withdrawal requests are already under review and we expect the finalization in the nearest time.

Thank you for your understanding.

Kind regards,

GreenLuck Casino Team

Dear CasinoBoy1904,

Do you have any updates for us regarding this complaint?

Best regards,

Attila G.

Payments are now made regularly

Many thanks to everyone involved.

Zahlungen erfolgen jetzt mittlerweile regelmäßig

Viel lieben Dank an alle Beteiligten .

Dear CasinoBoy1904,

Thank you for the information. Can we proceed with closing this complaint as resolved?

Dear CasinoBoy1904,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, there are still five outstanding payments that can only be made next month. But I think everything is running smoothly now. Thank you very much for your effort.

Ja es sind noch 5 Auszahlung offen die erst im nächsten Monat getätigt werden können . Aber ich denke es läuft jetzt alles reibungslos ab . Viel lieben Dank für ihre Mühe ich bedanke mich rechtherzlich

Dear CasinoBoy1904,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru