Green Luck Casino - O jogador enfrenta um processo de desistência adiado.

Hi, I requested a withdrawal from Greenluck on February 8th but I haven't received my winnings yet.

I hope you can help me speed up the withdrawal.

Thank you

Salve, ho richiesto un prelievo da greenluck l'8 Febbraio ma non ho ancora ricevuto le mie vincite.

Spero possiate aiutarmi a velocizzare il prelievo.

Grazie

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Dear Spaffle,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

• no, it's the first withdrawal I'm requesting from my account
• I was not asked to complete KYC verification, it says it is not necessary
• I accumulated my winnings by playing my real balance

Thank you

Ciao Kristina,

• no, è il primo prelievo che richiedo dal mio conto
• non mi è stato chiesto di completare la verifica KYC, c'è scritto che non è necessaria
• ho accumulato le mie vincite giocando il mio saldo reale

Grazie

Thank you for your reply, Spaffle. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Hi Kristina, my withdrawal is still pending.

Ciao Kristina, il mio prelievo risulta ancora in pending.

Today GreenLuck finally paid my withdrawal, so problem solved.

Oggi finalmente GreenLuck mi ha pagato il prelievo, quindi problema risolto.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Spaffle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina