GunsBet Casino - A retirada do jogador foi adiada.

All documents are in place,

They keep pulling it out for long stretches.

Emails from 6-8 'different' employees about different issues.

Has previously withdrawn up to 4000, -euro without any problems.

I tend to be well pleased with gunsbet, but maybe they've got new owners?

Right now, at least, nothing is in control of them. So be careful about playing there if you plan on making a payout.

They just went from 8/10 in my grade to 3/10

Alle dokumenter er på plads,

De bliver ved med at trække den ud i langdrag.

Mails fra 6-8 'forskellige' medarbejder om forskellige problemstillinger.

Har før trukket op mod 4000,-euro ud uden problemer.

Jeg plejer at være godt tilfreds med gunsbet, men måske de har fået nye ejere?

Lige nu er der hvertfald ikke styr på noget inde ved dem. Så pas på med at spille der hvis du regner med at lave en udbetaling.

De er lige gået fra 8/10 i min karakter til 3/10

Dear Karsten,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long ago you have completed your account verification in the past? Did you change any of your personal details or depositing methods since your last account verification?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Karsten,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.