Gxbet Casino - O jogador ainda não recebeu os seus prémios.

I have been trying for over 3 days to receive my withdrawal from GXBet, and I am extremely disappointed with the lack of progress.

Since submitting my withdrawal, I have contacted GXBet support more than 20 times (15 emails, contact by chat support AND my VIP Manager) and each time I receive the exact same generic answer response telling me to "please wait."

Despite these repeated messages, no payment has been processed and no clear timeline has been provided.

It is unacceptable that a withdrawal remains pending for this long without transparency or proof of processing.

This situation clearly violates stated withdrawal policy and basic standards of fair customer treatment on their casino.

I would, like I would definitely NOT!!!!!! recommend this casino.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sarze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi thank you!

"This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests."

Both are not relevant or apply to my situation.

Also, being a VIP player they promised me a quicker withdrawal.

+ My account is already successfully verified long time ago.

What do I do now?

Dear Sarze,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Can we delete this topic?

Dear Sarze, thank you for your reply. Unfortunately, we are unable to remove your complaint. However, should you wish to refrain from pursuing the issue further, we can close the complaint.

Could you please confirm whether you wish to continue with this complaint?

Thank you in advance for your response.

Best regards,

Attila G.

Dear Sarze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru