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I requested a withdrawal that simply isn't getting paid. I've been put off for days with the same excuses - that everything is already approved, they are waiting on the bank, or the payment provider is too busy. I'm tired of asking about it. I requested the withdrawal on 14.08.23 This just can't be true. Had I known what kind of rating this casino has, I would've never played here. I want my money anyway This message confirms to me that the payout should only take 35 hours And always these excuses... I suspect they are just waiting for me to cancel my winnings and lose them – absolutely unacceptable. But I will not do so

Ich habe einen Rückzug beantragt der einfach nicht ausgezahlt wird seit Tagen werde ich vertröstet angeblich ist schon alles genehmigt Mann warte auf die Bank oder der Zahlungsanbieter hat zu viel zu tun ich bin es leid zu fragen den Rückzug habe ich am 14.08.23 gestellt das kann alles nicht sein ich hatte ich gewusst was für eine Bewertung dieses Casino hat hätte ich hier nie gespielt mein Geld möchte ich trotzdem in dieser Nachricht wird mir bestätigt das die Auszahlung eigentlich nur 35 Stunden dauertUnd immer diese Ausreden ich habe die Vermutung daß Mann nur darauf wartet das ich mein Gewinn stornieren werde und verspiele einfach nee Frechheit das werde ich aber nicht tun

Dear Thent,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I was confirmed by the casino that the money would be transferred so far nothing is on my account

Mir wurde vom Casino bestätigt das Geld wäre überweisen bis jetzt ist noch nichts auf meinem Konto

I am happy to tell you that I received the money, it took a while but I would like to thank the Casino curu team

Ich kann ihnen freudig mitteilen das ich das Geld erhalten habe es hat gedauert ist aber da ich möchte mich beim Team Casino curu bedanken

Dear Thent,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru