Helabet Casino - O depósito do jogador está atrasado.

I send payment to there payment provider

And they are saying that this is not their payment provider

I paid to there payment provider address only and their payment provider details were still showing there that was proof that he was their payment provider . Please provide my deposit .

I also share his address in given files please check

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Helabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits to the casino using this payment method?
• Could you please specify when you made the screenshot of the QR code and the payment information?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I never deposited in helabet this is my first time deposited and that too struck and this screenshot was taken just after payment as a proof that I paid to their payment provider . And as a proof it is still showing there but they are not adding my funds

Thanks for your response.

• Could you please share with me your communication with casino support regarding the issue as evidence of the incident?
• Is the transfer recorded under a particular status in the casino's transaction records found in your player's profile?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Akshit909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru