HitNSpin Casino - A conta do jogador deveria ter sido encerrada.

Hello

I reported my gambling addiction and requested account suspension via live chat, but unfortunately this wasn't implemented, which is why I deposited more money. I want my money back.

Hallo

ich habe durch spielsucht eine Konto Sperrung durch live Chat angegeben wurde leider nicht gemacht weshalb ich wieder neu eingezahlt habe. Ich möchte das Geld zurück haben.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the full live chat transcript or screenshots showing when you informed the casino about your gambling addiction and requested your account to be suspended? Please make sure the date and time of the conversation and the casino's response are visible. My email address is veronika.f@casino.guru.
• Did you make any further attempts to contact the casino about your gambling problem or account suspension after this live chat? If so, please provide the relevant correspondence as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika