HitNSpin Casino - Jogador enfrenta atraso no pagamento devido a problemas de verificação de selfie.

Hello

I'm facing the same problem with my selfie, it keeps getting rejected, it's impossible to see the small letters of an ID in high definition in a selfie

This is an excuse to constantly delay payment.

I've identified with the same selfies at other casinos and I don't understand their problem.

Below I am attaching the documents.

Thanks

Γειά σας

Αντιμετωπίζω και εγώ το ίδιο πρόβλημα με την σελφι μού την απορρίπτουν συνεχώς είναι αδύνατον να φαίνονται τα μικρά γράμματα μιας ταυτότητας με υψηλή ευκρίνεια σε μια σελφι

Αυτό είναι πρόφαση για να καθυστερούν συνεχώς την πληρωμή

Έχω κάνει ταυτοποίηση με τις ίδιες σελφι και σε άλλα καζίνο δεν καταλαβαίνω το πρόβλημά τους

Παρακάτω σας επισυνάπτω τα έγγραφα

Ευχαριστώ

Dear georgios04,

Thank you very much for submitting your complaint.

I’m sorry to hear about the problem you’re experiencing with your selfie verification.

To help us understand the situation better, could you please let us know:

1. How many times have you attempted to submit your selfie and ID?
2. Are you receiving any specific error messages or codes when your selfie is rejected?
3. Have you tried any alternative lighting or backgrounds when taking the photo?

Could you also forward the selfies and any related screenshots or communications from the casino’s support team to petronela.k@casino.guru?

For best results when taking a KYC selfie:

• Use a well-lit area with natural or bright, even lighting.
• Hold your ID next to your face so both are fully visible and in focus.
• Make sure the small text on your ID is legible—avoid glare by angling the ID slightly and keeping your hand steady.
• Use the highest resolution setting on your camera.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello

I've uploaded the selfie about five or six times and it's been rejected.

They send messages to my email that I need to upload the documents again

Today I uploaded another selfie and I'm waiting for a response

Thanks

Γειά σας

Έχω ανεβάσει την selfie πέντε με έξι φορές περίπου και μού την απορρίπτουν

Στέλνουν μηνύματα στο ηλεκτρονικό ταχυδρομείο ότι πρέπει να ανεβάσω πάλι τα έγγραφα

Σήμερα ανέβασα μία ακόμη selfie και περιμένω απάντηση

Ευχαριστώ

Hello

My account was successfully verified and I am now waiting for the money to be withdrawn.

Thank you very much for your help in solving the problem.

Γειά σας

Έγινε ταυτοποίηση του λογαριασμού μου με επιτυχία και τώρα περιμένω την ανάληψη των χρημάτων

Σας ευχαριστώ πολύ για την βοήθειά σας στην επίλυση του προβλήματος

Dear georgios04,

Thank you for the update — I’m glad to hear that your account has finally been verified!

Please keep me informed about the status of your withdrawal. If you encounter any further issues or delays, don’t hesitate to reach out so we can continue assisting you.

Fingers crossed everything goes smoothly from here. 😊

Hello

Today the withdrawal of 300 euros to my account was successfully completed.

Thank you very much for your help!

Γειά σας

Σήμερα έγινε επιτυχώς και η ανάληψη των 300 ευρώ στον λογαριασμό μου

Σας ευχαριστώ πολύ για την βοήθεια σας!

Dear georgios04,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru