HotSlots Casino - O jogador afirma que o seu pagamento foi atrasado.

Hello, I wanted to share my negative experience with the casino hotslots.io. On May 22nd, I used their bonus code, wagered played through it, and requested a withdrawal. Even though my history showed two previous withdrawals and full verification, I contacted support via email on Thursday (although they have a live chat, it has been unavailable for a week). They claimed that the withdrawal would be approved within 3 business days.

On Monday, I received a message that the withdrawal was canceled because the terms and conditions require a deposit and an additional wager of the same amount. Aside from the fact that they could have told me this on Thursday (since someone claimed everything was okay and checked my account), I made a deposit and wagered the funds, then requested a withdrawal again yesterday. Support is now asking me to wait another 3 days, which is a typical tactic of dishonest casinos, and most likely tomorrow I will get another message saying something is wrong — although, of course, I could be wrong.

Regardless of whether I receive the withdrawal, at such a small amount ($40), this obvious delay shows that the casino unfairly tries to avoid approving withdrawals and looks for any excuse not to do so. I am not a scammer; all my data and documents are genuine, so they have no reason to do this, yet they make things difficult for players in every possible way.

I will let you know if I get the withdrawal, but I wanted to warn others about casinos like this.

Dear Belciakos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Belciakos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Belciakos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.