IceCasino - A desistência do jogador está atrasada.

My money was supposedly successfully transferred to my paysafe account, but unfortunately it hasn't arrived yet. I'm in contact with paysafe.

Angeblich wurde mein Geld auf mein paysafe Konto erfolgreich überwiesen ,nur leider ist es bis heute nichts da.stehe in Kontakt mit paysafe.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

So, my account is verified and my payout shows as "successfully paid out" by ice Casino since July 7, 2026. The money was successfully paid to my paysafe account, but I informed paysafe that the money never arrived at paysafe.

I am now supposed to wait for a receipt from Ice Casino.

When I bring it up in the chat, I am put off and my account has been blocked for 7 days due to alleged gambling addiction.

In my blindfold, it was endless deception.

Also mein Konto ist verifiziert und meine Auszahlung steht auf „erfolgreich Ausgezahlt"von seitens ice Casino seit dem 7.7.2026, wurde das Geld erfolgreich auf mein paysafe Konto gezahlt,habe paysafe darüber informiert,das Geld ist niemals bei paysafe eingegangen.

soll jetzt auf eine Quittungen von ice Casino warten.

wenn ich sie darauf anspreche im Chat werde ich vertröstet und mein Konto wurde wegen angeblicher spielsucht für 7 Tage gesperrt.

in meinen Augenbinde es betrug ohne Ende.

Dear Kathy0912

Please let us know if your issue was resolved, since according to our records you received a refund on 13.07.2026 19:06:18 (UTC)

Kind regards

Dear IceCasino Representative,

Thank you for the information. Once the player confirms that the payment was received, we will close the complaint as resolved.

Dear Kathy0912,

Please let us know if you received the requested transaction, and if there is anything else we can assist you with. I appreciate your time and cooperation.

Dear Kathy0912,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru