IceCasino - A retirada do jogador está atrasada.

The withdrawal was approved, but the amount hasn't been credited to my bank account. I received the withdrawal transaction numbers from the casino and had the bank confirm that these transactions hadn't been credited to my bank account.

For days, the same answer from the casino's support: "Your request is being reviewed."

Die Auszahlung wurde genehmigt, jedoch ist der Betrag nicht auf dem Bankkonto eingegangen. Habe vom casino die Transaktionsnummern der Auszahlung bekommen und es von der Bank bestätigen lassen, dass diese Transaktionen nicht auf meinem Bankkonto eingegangen sind.

Seit Tagen immer die gleiche Antwort vom Support des Casinos "Ihr Anfrage wird geprüft"

Dear denniswahl58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from the casino.

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Could you please share the withdrawal transaction numbers you received?
• Did the casino provide you with any estimated time frame for the review process?

Your cooperation in providing these details will help us investigate and work towards a resolution. You can also forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

After the investigation, the player was compensated the amount of 950 eur on 29.05.2025 08:39:20 (UTC) and 30.05.2025 13:52:18 (UTC) respectfully.

Kind regards

Dear denniswahl58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru