IceCasino - Jogador enfrenta retirada atrasada.

I've been trying to get my money withdrawal deposited for 15 days. They answer that I have to keep waiting.

To me this is clearly a scam.

Without counting the almost burlesque treatment that they occupy to NOT make the payments.

Llevo 15 dias tratando de que me depositen mi retiro de dinero. Contestan que tengo que seguir esperando.

Para mi esto ya claramente es una estafa.

Sin contar el trato casi burlesco que ocupan para NO realizar los pagos.

Dear Catalinaalibaud,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Player,

We've received an error from the payment provider - "Invalid beneficiary document"

We are kindly asking you to double-check the information you enter at withdrawal.

Best regards

Dear Catalinaalibaud,

Please follow the casino's instructions and let me know if you still experience any difficulties.

Thanks Petrona! Finally, a decently friendly response to a withdrawal of money and a disastrous response service from that Ice casino, because every time I've asked they answer me mockingly... keep waiting for days! The response to a money withdrawal problem from them is totally disastrous. Because when depositing it reaches height.

I appreciate you but this is the WORST ONLINE CASINO in every way.

Grotesque delay in withdrawals and response from their representatives of the burlesque and nefarious brand.

For me this casino is a pyramid scam. Because no other casino is jackpointcity, leo vegas, bcasino, casinochile, royalecasino etc...

They have made me waste so much time and they are so badly answered. SCAM AND LIARS.. WITH FINE PRINT LIKE ALL THE SCAMS IN THE WORLD!

But I thank you since it is the second time (a Chilean representative of the brand) that I receive a decent response

Gracias Petronela! Por fin, una respuesta decentemente amable ante un retiro de dinero y un servicio de respuesta nefasto de parte de ese Ice casino,porque cada vez que he preguntado me contestan burlescamente.. siga esperando diasss! Totalmente nefasto la respuesta ante un problema de retiro de dinero de ellos. Porque al depositar llega altiro.

Te agradezco pero este es el PEOR CASINO ONLINE en todo sentido.

Retraso grotesco en retiros y respuesta de sus representantes de Marca burlesca y nefasta.

Para.mi este casino es una estafa piramidal. Porque ningun otro casino sea jackpointcity,leo vegas,bcasino,casinochile,royalecasino etc...

Me han echo perder tanto tiempo y son contestan tan mal. ESTAFA Y MENTIROSOS.. CON LETRA CHICA COMO TODAS LAS ESTAFAS MUNDIALES!

Pero a ud le agradezco ya que es segunda vez (un representante chileno de la marca) que recibo alguna respuesta decente

Ice casino!

Have you received an error? I already laughed, it's a joke, right? 16 days after they withdrew my profit and do they answer it here? This is not why I keep waiting for days.. (I have always been told that) there was an error now hahaha in what? Yes, I already passed the verification with thousands of photos of my cards, haha, what is the error after 16 days and keep waiting. Joke? They are really to denounce them and that no one ever falls for this again.

Ice casino!

Han recibido un error? Ya me rió es broma cierto? 16 dias de que retiraron mi ganancia y eos lo responden por aca? Por aca no es siga esperando dias.. ( eso siempre me han respondido) habia un error ahora jajajaa en que? Si ya pase la verificacion con miles de fotos de mis tarjetas jaja cual es el error post 16 dias y un siga esperando. Broma? Son realmente para denunciarlos y que nadie nunca mas caiga en esto.

I have been asked.

Photo of my card both sides

Photo of me with my license.

Photo of my bank cards

Bank account receipt

Proof of address from my AFP or any other.

Skrill voucher with my id number

Everything already verified and his answer is as ridiculous as his keep waiting days.

Never in any casino have I had to show so much private document and they don't pay. That is 1+1=

Me han pedido.

Foto de mi carnet ambos lados

Foto mia con mi carnet.

Foto de mis tarjetas de banco

Comprobante d ecuenta del banco

Comprobante de domicilio de mi afp o cualquier otro.

Comprobante de skrill con mi numero de id

Todo ya verificado y su respuesta es que tan ridículas como sus siga esperando dias.

Nunca en ningun casino he tenido que.mostrar tanto documento privado y no pagan. O sea 1+1=

Dear Catalinaalibaud

Please confirm you've received your winnings.

Kind regards

Could you please confirm that all the winnings have been successfully received now? Thank you, Catalinaalibaud, in advance.

Dear Catalinaalibaud,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.