IceCasino - O jogador está insatisfeito com as ofertas promocionais.

I had 3 issues with this casino.

And I've only been registered for 1 week.

1st

I started by enjoying the €25 bonus by confirming my mobile number. After playing a bit I noticed a new bonus if I made a deposit of €30. So I did, continued playing and collected around €70/60 real money (bonus money not included). However, when leaving a slot, that amount disappeared from my account and left me with just €25.

2nd

Today I deposited 2x €25 (in an attempt to enjoy the MAGiC Christmas bonus, since the first deposit I had forgotten to activate) the bonus came up and gave me 50 spins on the Xmas Reach slot + 2 free spins on the wheel of fortune (which gave extra double prizes for 1h)

In the slot, I had the same amount for those 50 spins, because I used both the free spins and also took 0.20 cents away whenever I won a prize.

3rd

I contacted online casino chat support as soon as I saw this happening. They didn't give me any solution for any problem. They just apologized and nothing was resolved. Having generated the 3rd problem, because in the chat I was told not to leave and wait for the answer, I was literally waiting for 1 hour, and that bonus won on the wheel of fortune ended because of the late response from the operator and they still literally refused to re-attribute at least that bonus earned on the Wheel of Fortune.

I have everything registered including chat. please help

Tive 3 problemas com este casino.

E estou registado a apenas 1 semana.

1º

Comecei por usufrui do bonus de 25€ confirmando o meu número de telemovel. Depois de jogar um pouco reparei num novo bonus se fizesse um deposito de 30€. Assim o fiz, continuei a jogar e juntei cerca de 70/60€ dinheiro real (dinheiro bonus nao incluido). Entrtanto ao sair de uma slot esse montante desapareceu da minha conta e voltou me a deixar so com 25€.

2º

Hoje depositei 2x 25€ (na tentativa de usufrui do bonus MAGiC de natal, sendo que o primeiro depósito tinha-me esquecido de ativar) o bonus surgiu deu-me 50 spins na slot Xmas Reach + 2spins gratis na roda da fortuna (que me deu um extra de premios duplicados durante 1h)

Na slot nesses 50 spins fiquei com o mesmo montante, porque tanto utilizava os spins gratis como tambem me ia tirando 0,20centimos, sempre que ganhava algum premio.

3º

Contactei apoio do casino chat online, logo que vi isto a acontecer. Nao me deram solução nenhuma para nenhum problema. Apenas pediram desculpa e nada foi resolvido. Tendo se gerado dai o 3º problema, pois no chat foi me dito para nao sair e esperar pela resposta, fiquei literalmente 1h a aguardar, e esse bonus ganho na roda da fortuna acabou por causa da resposta tardia do operador e ainda se recusaram literalmente a voltarem a atribuir pelo menos esse bonus ganho na roda da fortuna.

Tenho tudo registado inclusive chat. Por favor ajudem

Dear PedroC96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much was your active balance when you placed the first deposit of €30? Do I understand correctly that you had more than one active bonus at the same time?

If there’s any relevant communication, please forward it along with any supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear PedroC96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.