IceCasino - Os ganhos do jogador desapareceram.

I played I won and nobody paid me

They disappeared with the game

I can't even open it anymore

ICE CASINO

Joguei ganhei e ninguem me pagou

Sumiram foi cm o jogo

nem consigo mais abri

ICE CASINO

Hello Celia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Celia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.