IceCasino - Os ganhos e depósitos do jogador foram confiscados.

I opened an account a few days ago at this casino to take advantage of a no-deposit bonus. After creating my account, I had to deposit 31 lei in order to withdraw the bonus. I managed to earn 182 lei. When I made the deposit, I used a friend's card because she helped me with the deposit. About a week later, the casino closed my account, and the money remained there. I want my money back. Even if I can't get my winnings, I want at least my deposit back. The casino refused to give me any money back and said that if I want to unlock my account, they will take all the money from it.

Mi-am deschis cont acum cateva zile la acest cazino oentru a beneficia de un bonus fara depunere. Dupa ce am facut cont ca sa pot sa retrag acel bonus a trebuit sa depun 31 de lei apoi am reusit sa fac 182 de lei. Cand am facut depunerea, am facut cu cartul unei prietene deoarece ea ma ajutat cu depunerea. Si dupa cam o saptamana mi-a inchis contul si banii au ramas acolo. Imi vreau banii inapoi. Si daca nu se mai poate sa imi iau castigurile, imi vreau macar depunerea. Cazinoul a refuzat imi imi dea vre-un ban inapoi si imi spune ca daca vreau sa deblochez contul, imi va lua toti banii din cont.

Dear virlacornelia1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of IceCasino and this is what I found:

6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS

6.1. In consideration of the rights granted to you to use the services, you represent, warrant, covenant and agree that:

6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name on the credit/debit cards or other payment accounts to be used to deposit or receive funds in your account;

Furthermore, please check our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. 

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards, 

Veronika

I deposited with my friend's card. I understand that this is not allowed by the casino, but at least I want my money back or at least the deposit. The account may remain closed. I can prove that the card with which I made the deposit is my friend's. I can send any picture / document for verification. The people at the casino do not want to give me any money back!

Am depus cu cardul prietenei. Eu inteleg ca acest lucru nu este permis de cazino dar macar imi vreau banii inapoi sau macar depunerea. Contul poate ramane inchis. Pot dovedi ca acel card cu care am facut depunerea este al prietenei mele. Pot trimite orice poza / document pentru verificare. Cei de la cazino nu vor sub nici o forma sa imi mai de vre-un ban inapoi!

I am sorry, but if you made a deposit using your friend's card, your friend may request that the money be returned to her bank account. However, it's up to the casino to decide whether they will return the money to your friend or not, and we do not interfere with their decision.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.