Instant Casino - A conta do jogador é encerrada após solicitação de retirada.

Hello, yesterday I deposited €50 and I rarely had any luck until I won €230.36. Then, for commercial reasons, they decided to restrict bets to only cents, whereas 30 minutes before I could bet €50-100.

After that, I obviously requested the withdrawal of those €230.36, and I've been talking to them since yesterday and today because they sell that their withdrawals are immediate and I didn't have it in my account.

And now I'm talking via chat and I'm going to log in and my account has been blocked and on top of that they're acting like fools that if I want to close my account I sent an email.

He requested my withdrawal to leave this topic.

Hola, en el día de ayer deposité 50€ y rara vez tuve algo de suerte hasta ganar 230,36€, y entonces decidieron como dicen por temas comerciales restringir las apuestas a solo poder apostar céntimos donde 30min antes podía 50-100€.

Después de eso obviamente solicitó el retiro de esos 230'36€ y llevo hablando con ellos desde ayer y hoy porque venden que sus retiros son inmediatos y no lo tenía en mi cuenta.

Y hablando ahora por chat voy a iniciar sesión y mi cuenta ha sido bloqueada y encima se hacen los tontos que si quiero cerrar mi cuenta mandé un correo.

Solicitó mi retiro para dejar este tema.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instant Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Has the casino provided you with an explanation? Have you contacted the casino and asked for an explanation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the account closure and the status of your payout requests? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Juan2287,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas