Instant Casino - As retiradas dos jogadores estão atrasadas.

Good afternoon, I am writing to express my dissatisfaction with this casino. I made two withdrawals, one for 1500 and another for 500, but ended up spending some of my remaining balance. It's been 24 hours and the transactions haven't even been processed yet. They keep giving me the same excuse that they are experiencing a high volume of cash-outs, etc. There's nothing "instant" about this casino, and the customer support is terrible! They're always using the same phrases. Please, guru, help me recover the money I won honestly, after making several deposits that weren't small. My account is verified. Guru, please help me.

Boa tarde venho por este meio vos mostrar o descontentamento em relação a este casino , efetuei dois saques , um de 1500 e outro de 500 entretanto fiquei com algum e acabei por gastar . Já se passaram 24 horas nem processado foi bem sempre com a mesma desculpa que estão com volume alto the cash out etc , este casino the instant n tem nada , o apoio ao cliente é dos péssimos ! Sempre com as mesmas frasss , por favor guru me ajuda a recuperar este dinheiro que foi ganho honestamente , depois de alguns depósitos efectuados e não foram baixos , conta verificada , guru ajuda me por favor

Dear Madnessboy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Hello, the withdrawal has not even been approved yet they always make excuses about a large volume of payments etc, yesterday the story was derived now Christmas that a lot of people did the same, there is no justification for that, my account is verified, supposedly the withdrawals would be processed after 24 hours, but nothing! I'm talking, some people close the chat, others ask you to be patient, they are working 24/7 for the best of the customer, how can a casino that calls itself instant casino fast payout? Still advertising instant cash out? Unacceptable. I want to believe that I will receive the money because it was earned fairly, honestly, but however I had already spent some. Guru please help me with this

Ola , o saque nem sequer foi aprovado ainda estão sempre com as desculpas de um grande volume de pagamentos etc , ontem a história foi derivado agora o Natal que foi imensa gente a fazer o mesmo , não tem justificação isso , minha conta é verificada , supostamente as retiradas seriam processaras depois de 24 horas , mas nada ! Falo lá , alguns fecham o chat , outros pedem para ter paciência que estão a trabalhar 24/7 por dia pelo melhor do cliente , como é que um casino que se chama instant casino fast payout ? Ainda com publicidade a dizer que é instantâneo o cash out ? Inadmissível . Quero acreditar que vou receber o dinheiro pois foi ganho justo , honestamente , mas no entanto também já tinha gasto algum . Guru por favor ajuda me com isto

I would like to say that I have already been paid the amounts in question and thank you very much for your attention, it took two days but it has been paid and it is already in my account thank you 🙂

Venho dizer que já já me foi pago os valores em questão e um muito obrigado pela atenção , demorou dois dias mas foi pago já está na minha conta obrigado 🙂

Dear Madnessboy,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru