IviBet Casino - A conta do jogador foi encerrada.

I've been using the casino for a while now. I don't remember the exact amount I deposited, but it was between $350. I increased my balance between sports betting and casino games to about $1,600.

Once I wanted to withdraw my money, I uploaded the documents they requested in the account verification section.

I made an initial withdrawal of $400, and a few hours later, my account was blocked, the funds confiscated, and I had no right to appeal.

They say I used a multi-account or something like that, which is impossible. It's the first time I've used that casino; I've never been registered there before. I've been using the account all this time without incident; they only closed it and confiscated my funds when I decided to make my first withdrawal.

I opened my account on April 23rd, and there were never any problems with deposits, gameplay, or while playing.

The only issues arose when I tried to make withdrawals.

Let them prove that I've had an account with them before.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

I used my mobile phone, with my mobile data; no one else had access to it.

According to what they told me in the chat, someone registered in my name with a different email address.

They claim no one sent any documentation or used the account.

However, when I registered, no one notified me about any of this. They let me play until I wanted to withdraw some money, and that's when they decided it was time to confiscate all my funds.

I don't know exactly what happened here. What I am sure of is that I am the sole owner of this account, and this is the first time I've registered.

Could it be a simple name coincidence? How can they determine it's a multi-account if no one sent any documentation?

I can provide any kind of additional verification—bank statements, selfies, videos—to prove that I am the sole owner of this casino account.

In summary, and answering your questions:

My IP address doesn't match anyone's, nor does my home address match anyone's, and I haven't used any third-party programs.

I win money without BONUS.

Thank you for your reply. Could you please forward any additional communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Furthermore, has the casino offered any clarification regarding the connection between you and the alleged duplicate account? Have you registered using your own email address?

Thank you for your patience and cooperation.

And, no body with my name deposit/withdraw or use IVIBET, never

I want to add that I asked Ivibet about that account supposedly in my name. They told me that no one sent documents proving identity, so I don't know how they can be so sure that it's me. On the other hand, I want to point out that Ivibet only got interested and accused me of multiple accounts when I tried to withdraw the money. Is it a coincidence that while I was playing and there was a chance I could lose everything, they remained silent? It's a mafia-like practice: if I lose, nothing happens; if I win, they simply tell me that I am a fraud.

I want to add that I asked Ivibet about that account supposedly in my name. They told me that no one sent documents proving identity, so I don't know how they can be so sure that it's me. On the other hand, I want to point out that Ivibet only got interested and accused me of multiple accounts when I tried to withdraw the money. Is it a coincidence that while I was playing and there was a chance I could lose everything, they remained silent? It's a mafia-like practice: if I lose, nothing happens; if I win, they simply tell me that I am a fraud.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Štefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Dear RagibHo,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from IviBet Casino to join this conversation and assist in addressing the complaint.

Dear IviBet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear all,

After a full review conducted by the relevant department, the account in question was closed due to a confirmed duplicate-account violation connected to matching personal/account-related data already associated with another account on the platform.

In accordance with the applicable Terms & Conditions and internal security procedures, the winnings connected to the account activity were voided following the review outcome. However, we can confirm that the player’s deposited funds were returned accordingly.

For privacy and security reasons, we are unable to disclose detailed evidence publicly within the complaint thread. The relevant supporting evidence and findings are being shared directly with Stefan via email for independent review.

Thank you for your cooperation.

Best regards,

IviBet Casino

I never used the Ivibet platform.

You only expel me and close my account when I try to make a withdrawal.

If someone used my identity, or has the same name as me, what's my fault?

Did someone send photos of my documents to verify that I'm the person they're talking about?

Have they used my IP address? I suppose that's impossible, because no one had access to my phone or Wi-Fi.

You don't want to pay me, and you'll say anything to avoid it.

Hello RagibHo,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear RagibHo,

I had a chance to review the evidence provided by the casino and it is sufficient to prove that you have created multiple accounts.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.