iWild Casino - O jogador acredita que o seu pagamento foi atrasado.

itle: iWild Casino delaying €700 withdrawal – false promises and no payout

Complaint:

I requested a withdrawal of €700 on 27.09.2025. According to iWild Casino’s own terms, withdrawals are supposed to be processed within 48–72 hours.

At this point they are just stalling the withdrawal, and they are saying the same stuff all the time, meanwhile its 4th day and they did not even process withdrawal let alone that it reached my bank.

It has now been longer than this timeframe, but my withdrawal still shows as "processing." Support keeps repeating the same phrases ("it’s being processed, please wait"), but nothing happens. They even told me that I am "first in the queue," which is clearly not true – if I were first, this would have been solved in 30 minutes, not several days.

I asked them about KYC and they confirmed my account is already verified and no additional documents are required. So there is no reason for the delay.

I have screenshots and emails proving that they are constantly stalling and giving misleading information. I also noticed that many other players have been complaining during September that they wait weeks for withdrawals without results. This shows a clear pattern of behavior.

I have already filed a report to the Curaçao Gaming Authority ([email protected]

), but I am now posting this public complaint so other players can be warned.

I kindly ask CasinoGuru to assist in getting my rightful withdrawal processed.

I have more screenshots but i can't upload them all, but im problably not the first to talk about them.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ziga_Pirmansek and Casino Guru,

Thank you for bringing the player's concern to our attention. We would like to remind the player that our current Terms do not specify that withdrawals will be processed within 48-72 hours. The current Terms state:

7.9. Withdrawal processing times depend on the payment providers and methods Players use. Usually it can take up to 72 hours but not limited. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.

Since the withdrawal was requested via bank transfer, it was initiated on our end on September 28th, which occurred during the banking weekend. In turn, this may result in certain delays on the side of processing and banking system, which is included in our timing estimation noted in the Terms. At this moment we see that the payment has been successfully processed yesterday evening successfully.

As such, at the moment we cannot find any further reasoning for the player's concern and hope this concludes this case.

Respectfully,

iWild Casino Representative

Dear Ziga_Pirmansek,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ziga_Pirmansek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru