iWinFortune Casino - A desistência do jogador está sendo significativamente atrasada.

I've been waiting for my winnings to be paid out since April 12th, 2026, and when I inquire, I always get the same answers: high volume of requests, the review process is taking longer because they're so thorough. Emails are sometimes completely ignored, and when I tell the live chat that other casinos with the same license have the same payout delays, they say no, that's not normal for them... I think this casino is a scam and I can only advise everyone against depositing money there.

ich warte jetzt seit dem 12.04.26 auf meine gewinn auszahlung und bekomme bei nachfrage immer die gleichen antworten hohes aufkommen,die prüfung dauert länger weil sie ja so genau vorgehen .auf e-mails wird mal pauschal gar nicht reagiert und wenn man dem Livechat sagtz das andere casinos mit der gleichen lizens den gleichen ablauf mit auszahlungs verzögerrung machen da nein das ist ja nicht normal bei uns ...ich denke das das caino Betrug ist und kann nur jedn davon abraten dort ein zu zahlen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I haven't received a payout there yet, but I passed the KYC verification and I deposited there with a bonus, and I have fully met all the bonus conditions.

Regards [Redacted]

Auszahlung hatte ich dort noch nicht die KYC-Verifizierung habe ich bestanden und ich habe dort eingezahlt mit Bonus habe aber alle Bonus bedingungen voll erfüllt.

Lg [Redacted]

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Chaser361,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for iWinFortune Casino to ignore us completely in our attempts to mediate any kind of issue. Please see all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from iWinFortune Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.