iWinFortune Casino - O jogador acredita que o seu pagamento foi atrasado.

I requested a payout on January 1st, but to this day I've only received excuses. I believe they are scammers.

Am ersten Januar auszahlung beantragt bis heute nur ausreden ich glaube es sind betrüger

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Dear Johannes53,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Johannes53,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I've been waiting for three weeks now and nothing has happened. I keep getting the same answers; my withdrawal is still listed as "processing" on my profile, and I could cancel it and continue playing, but I won't! It's 100% a stalling tactic, and I don't think I'll ever see that money.

Ich warte nun seid 3 Wochen und es hat sich nichts getan mir werden immer nur die selben Antworten gegeben meine Auszahlung steht als in Bearbeitung auf meinem Profil und ich könnte es abbrechen und weiter spielen was ich aber nicht tue werde! Es handelt sich zu 100 Prozent um hinhaltetaktik und ich glaube das ich dieses Geld niemals sehen werde

Dear Johannes53,

Thank you for the update. I understand your frustration, especially given the length of time the withdrawal has been in "processing" status.

To help us proceed further and properly assess the situation, could you please provide screenshots showing the withdrawal request(s) in your casino account, including:

• the current status (e.g. "processing"),
• the requested amount,
• and the date the withdrawal was submitted.

If possible, please also include a screenshot of your withdrawal history showing whether there are any other pending or processed withdrawals.

This information will allow us to verify the current state of your request and move forward with contacting the casino on your behalf if needed.

Thank you very much for your cooperation. I look forward to your reply.

Karla

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Dear Johannes53,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Barbora barbora.p@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite iWinFortune Casino representative to join this conversation.

Dear iWinFortune Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

iwinfortune has not responded to this day; the payout status on the website remains unchanged.

Bis heute hat sich iwinfortune nicht gemeldet die Auszahlung ist immernoch ohne Veränderung auf der Seite

Nobody responds, you only get the same standard deviation responses telling you to be patient. This casino is a scam, and I urge everyone to be careful. Please don't deposit any money there. They won't pay out if you win.

Keiner meldet sich man bekommt nur die selben Standardabweichung das man Geduld haben soll dieses Casino ist scam und ich bitte jeden das er auf such aufpasst bitte zahlt dort kein geld ein Sie werden euch nicht auszahlen bei einem gewinn

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino is a scam; I informed them that I had contacted the police, and shortly afterwards I was banned from the live chat.

Das Casino ist abzocke ich habe die informiert das ich die Polizei eingeschaltet habe kurz darauf wurde ich vom livechat gebannt

Dear Johannes53,

I have tried to contact the casino repeatedly but unfortunately received no response. Without cooperation from the casino’s side, there is very little we can do to proceed with this case.

Additionally, please note that the casino operates without a valid license and does not refer to any recognized dispute resolution (ADR) service. This means there is no regulatory authority we could escalate this matter to.

As the casino has failed to react within the given timeframe, I will now mark this complaint as "unresolved" in our system. I completely understand that this is not a satisfactory outcome. However, unresolved complaints negatively impact the casino’s rating, which may help inform other players and potentially encourage a different approach from the operator.

Should the casino decide to respond in the future, the complaint can be reopened and you will be notified immediately by email.

I’m truly sorry we could not be of more assistance on this occasion. In the future, I can only recommend selecting casinos with clear licensing information and strong reputations.

Best regards,

Barbora