JeetCity Casino - O pedido de encerramento da conta do jogador está atrasado.

Hello, they don't want to close my account, even though I've already written many emails.

Hallo die wollen mein Konto nicht schließen. Obwohl ich schon viele Mails geschrieben habe.

Dear Marcel1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JeetCity Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please explain what is the reason for closing the account you gave to the casino?
• Could you please share your account closure request with me?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. Hello, I lost a lot of money and don't want to play there anymore. It's a complete rip-off.

This has been going on for days and they are not responding to my closure.

They keep offering me bonuses and so on. I want to close the account.

1. Hallo ich habe viel Geld verloren und möchte dort nicht mehr spielen. Das ist reine abzocke.

Das geht schon seit Tagen so die reagieren nicht auf meine Schließung.

Bieten mir dauernt Bonus wieder an und soweiter. Ich möchte das Konto schließen.

I've already written so many emails. They just won't close my account. They keep coming up with new offers, and I hope they can help me.

Ich habe schon so viele Emails geschrieben. Die wollen einfach nicht mein Konto schließen. Immer wieder neue Angebote hoffe sie können mir helfen

Hello, that always happens

Always new offers

They do not respond to the account closure

Hallo das kommt dann immer

Immer wieder neue Angebote

Die reagieren nicht auf die Konto schließung

This has been going on for a week now

Then suddenly the employees from the live chat always get in touch.

But 0 react to the closure

Das geht schon eine Woche jetzt so

Melden sich dann auf einmal immer die Mitarbeiter aus dem live Chat.

Aber reagieren 0 auf die schließung

The case has finally been resolved. They've now banned me for a year.

Der Fall hat sich jetzt endlich gelöst. Die haben mich jetzt für ein Jahr gesperrt

Dear Marcel1990,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru