JeetCity Casino - Os pedidos de encerramento de conta do jogador são ignorados.

I've wanted to close the account for months because I'm only losing money, but it's being ignored. What can I do? I've already written 30 emails.

ich möchte seit monaten das konto schliessen, weil ich nur geld verliere, wird ignoriert, was kann ich machen, hab schon 30 emails geschrieben

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JeetCity Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you continued with your activity in the casino after you made the account closure requests?
• Have you managed to unsubscribe from the casino's marketing communication? (newsletters, advertisements)
• Did the casino respond to your requests at all?
• When was the last time you deposited in the casino?
• Is there any withdrawable balance on your account currently?
• Could you please share your most recent communication with the casino regarding your account closure, including the casino's responses?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have access to my account, I deposited again yesterday, I am a gambling addict, therefore I want to close the account, otherwise I will lose all my money, I get no answer to my emails, or only a message that my supervisor is currently unavailable, or free spins are offered where you win nothing.

iCH habe Zugriff auf mein Konto, habe gestern wieder einbezahlt, ich bin spielsüchtig, daher will ich das konto schliessen, sonst verliere ich mein ganzes geld, auf meine emails bekomme ich keine antwort, oder nur mitteilung das mein Betreuer momentan nicht im dienst ist, oder es werden freispiele angeboten wo man nichts gewinnt.

Hello sarahdaniel676,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I am sorry to hear that.

• Could you please share your most recent communication with the casino regarding your account closure requests, including the casino's responses?

Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear sarahdaniel676,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru